Real people, real answers
Contact Valor
Contact our team about an order, a product or stocking Valor. Every message is read by a real person, and you'll receive a reply by email.
Distribution Centre
Valor Distribution Centre
1/16 Jade Drive
Molendinar QLD 4214
Approved returns are sent here.
Quick answers
Most questions are answered here. Tap one before you write, and you could have your answer straight away.
- Delivery & trackingDelivery times, costs and where your parcel is.
- Policies and FAQReturns, postage, Pit Stop tips and more.
- Pit Stop gone soft or grainy?Why it happens and the easy fix.
- Wholesale & stockistsStock Valor in your business.
- Find a storeSee where to buy Valor near you.
- Review & WinReview your Valor products for a monthly chance to win.
Policies and FAQ
Quick answers to the questions the team hears most. Tap a question to open it.
How much is postage, and when is it free?
Within Australia, orders of $75 or more ship free with Standard Post. Orders under $75 are a $9.95 flat rate. New Zealand is a $16.95 AUD flat rate, or free on orders of $150 AUD or more. Express Post (Australia) and other countries are priced at checkout.
How long will my order take?
Orders are sent Monday to Thursday, and orders received by 10am are usually sent the same day (allow up to 48 hours at busy times). There is no Friday dispatch, so parcels don't sit in a hot van over the weekend. You'll receive an email with your Australia Post tracking number when your parcel is on its way.
Standard Post takes 3 to 7 business days in most of Australia (WA and NT 5 to 10), and 5 to 8 business days to New Zealand.
Can I return something?
Unopened, unused products can be returned within 7 days of delivery. For hygiene and safety reasons, opened products can't be accepted. Return postage is paid by the customer, and the original shipping charge isn't refunded.
To start a return, email hello@valororganics.com. Bought from a stockist? Please return it to that shop. Nothing in the policy affects your rights under the Australian Consumer Law.
My order arrived damaged or faulty. What do I do?
Email hello@valororganics.com as soon as you can, with your order number and a photo. The item will be replaced or refunded, including postage.
My Pit Stop arrived soft, melted or grainy. Is it OK?
Yes. Pit Stop Natural Deodorant is made with natural butters, oils and waxes, so in hot weather it can melt in transit and set grainy as it cools. It isn't spoiled, and it still works.
The easy fix: warm the tin until the deodorant softens or melts, stir it well, then pop it in the fridge until it sets.
How do I use Pit Stop Natural Deodorant?
Massage a pea-sized amount into each underarm every day, or straight after showering, and let it dry before dressing. A little goes a long way: one 60g tin lasts up to 6 months.
I'm switching from an antiperspirant. What should I expect?
Pit Stop Natural Deodorant is a deodorant, not an antiperspirant, so you can still sweat but stay fresh. A 2 to 4 week adjustment period is common when you switch, so be patient and use it daily.
Is Pit Stop vegan and aluminium-free? Which scents are there?
Yes. Pit Stop Natural Deodorant is aluminium-free, vegan and cruelty-free, with no palm oil, parabens, SLS or synthetic fragrance. It's 100% natural and made with 96% organic ingredients, and it suits everyone, men and women.
There are three scents: Original, Wategos and Unscented.
How can my business stock Valor?
Apply on the Become a Stockist page. Approval is instant, trade price is 50% off RRP, and your first order starts from $300 (then top up from $150). Prefer Faire? Valor is on Faire too.
Where can I buy Valor in a shop?
Valor is stocked by shops right across Australia. Use the Find a Stockist map to see the closest ones to you.
Full delivery, returns, payment, Offers and privacy details are on the Delivery, Returns & Terms page.
Send the team a message
Fill in the form and you'll receive a reply by email.
- About an order? Add your order number (it starts with VA).
- Product problem? Include the product name and scent.
- Shop owner? The stockist page is the quickest way to start.
